:root {
  --bg: #070D1A; --bg-2: #0B1324; --card: #0F1A2E; --card-2: #13203A;
  --line: rgba(148, 163, 184, .14); --line-2: rgba(148, 163, 184, .26);
  --ink: #F1F5F9; --ink-2: #CBD5E1; --muted: #94A3B8; --faint: #64748B;
  --accent: #F59E0B; --accent-soft: rgba(245, 158, 11, .12);
  /* chart series (validated for the dark surface) */
  --s-conv: #3B82F6; --s-lead: #D97706; --s-after: #0EA5A0;
  --good: #34D399; --bad: #F87171;
  --radius: 16px;
}
* { box-sizing: border-box; }
html, body { margin: 0; }
body {
  min-height: 100vh; color: var(--ink-2);
  background: radial-gradient(1200px 600px at 85% -10%, #12234A 0%, transparent 60%), linear-gradient(180deg, var(--bg) 0%, var(--bg-2) 100%);
  font: 15px/1.5 Inter, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
}
h1, h2 { color: var(--ink); margin: 0; }
h1 { font-size: 32px; letter-spacing: -.02em; line-height: 1.15; }
h2 { font-size: 15px; font-weight: 650; }
.hidden { display: none !important; }
.muted { color: var(--muted); }
.small { font-size: 13px; }
.error { color: var(--bad); min-height: 1em; margin: 6px 0 0; }

/* top bar */
.topbar { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 14px 28px;
  border-bottom: 1px solid var(--line); background: rgba(7, 13, 26, .72); backdrop-filter: blur(10px); position: sticky; top: 0; z-index: 5; }
.brand { display: flex; align-items: center; gap: 12px; }
.logo { width: 36px; height: 36px; border-radius: 10px; background: var(--accent); color: #111827; display: grid; place-items: center; font-weight: 800; font-size: 17px; }
.brand b { display: block; color: var(--ink); font-size: 15px; }
.brand small { display: block; color: var(--muted); font-size: 12px; }
.topbar-right { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; justify-content: flex-end; }
.tenant { color: var(--ink); font-weight: 600; font-size: 14px; }
.pill { display: inline-flex; align-items: center; gap: 7px; padding: 6px 12px; border-radius: 999px; border: 1px solid var(--line-2); color: var(--ink-2); font-size: 13px; }
.pill .dot { width: 8px; height: 8px; border-radius: 50%; background: var(--good); box-shadow: 0 0 0 3px rgba(52, 211, 153, .18); }

.btn { font: inherit; font-size: 14px; border-radius: 10px; padding: 8px 14px; cursor: pointer; border: 1px solid transparent; }
.btn.primary { background: var(--accent); color: #111827; font-weight: 700; width: 100%; padding: 11px 14px; }
.btn.primary:hover { filter: brightness(1.06); }
.btn.ghost { background: transparent; border-color: var(--line-2); color: var(--ink); }
.btn.ghost:hover { background: rgba(148, 163, 184, .08); }
.btn[disabled] { opacity: .6; cursor: progress; }
.link { background: none; border: 0; color: var(--accent); cursor: pointer; font: inherit; padding: 4px 0; text-decoration: underline; justify-self: start; }

.card { background: linear-gradient(180deg, var(--card) 0%, rgba(15, 26, 46, .86) 100%); border: 1px solid var(--line); border-radius: var(--radius); padding: 20px 22px; min-width: 0; }
.card-head { display: flex; align-items: baseline; justify-content: space-between; gap: 12px; margin-bottom: 14px; flex-wrap: wrap; }

/* auth */
.auth { min-height: calc(100vh - 66px); display: grid; place-items: center; padding: 24px 16px; }
.auth-card { width: 100%; max-width: 410px; display: grid; gap: 14px; }
.auth-card p { margin: 0; }
.auth-card .eyebrow { margin: 0; }
.auth-card label { display: grid; gap: 6px; font-weight: 600; color: var(--ink); font-size: 14px; }
.auth-card input { font: inherit; padding: 11px 12px; border-radius: 10px; border: 1px solid var(--line-2); background: #0A1222; color: var(--ink); }
.auth-card input:focus { outline: 2px solid var(--accent); outline-offset: 1px; }

/* dashboard */
.dash { max-width: 1200px; margin: 0 auto; padding: 36px 28px 56px; display: grid; gap: 18px; }
.hero { display: flex; align-items: flex-end; justify-content: space-between; gap: 18px; flex-wrap: wrap; margin-bottom: 6px; }
.eyebrow { color: var(--accent); font-size: 12px; font-weight: 700; letter-spacing: .14em; text-transform: uppercase; margin: 0 0 10px; }
.hero .sub { margin: 8px 0 0; color: var(--muted); font-size: 16px; }
.segmented { display: inline-flex; border: 1px solid var(--line-2); border-radius: 12px; padding: 3px; background: rgba(15, 26, 46, .7); }
.segmented button { font: inherit; font-size: 14px; border: 0; background: transparent; padding: 7px 14px; border-radius: 9px; cursor: pointer; color: var(--muted); }
.segmented button.active { background: var(--ink); color: #0B1324; font-weight: 600; }

.kpis { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 14px; }
.kpi { position: relative; background: linear-gradient(180deg, var(--card) 0%, rgba(15, 26, 46, .86) 100%); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px 20px 16px; min-width: 0; }
.kpi.primary { border-color: rgba(245, 158, 11, .55); box-shadow: 0 0 0 1px rgba(245, 158, 11, .15), 0 8px 30px rgba(245, 158, 11, .06); }
.kpi-label { color: var(--ink-2); font-size: 14px; font-weight: 550; }
.kpi-value { color: var(--ink); font-size: 34px; font-weight: 750; line-height: 1.1; margin: 12px 0 6px; font-variant-numeric: tabular-nums; letter-spacing: -.02em; }
.kpi-sub { color: var(--faint); font-size: 13px; }
.kpi-delta { position: absolute; top: 16px; right: 18px; font-size: 12px; font-weight: 650; padding: 2px 8px; border-radius: 999px; border: 1px solid var(--line-2); color: var(--muted); }
.kpi-delta.good { color: var(--good); border-color: rgba(52, 211, 153, .35); }
.kpi-delta.bad { color: var(--bad); border-color: rgba(248, 113, 113, .35); }

.grid-2 { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 18px; }

/* legend */
.legend { display: flex; gap: 14px; flex-wrap: wrap; font-size: 12px; color: var(--muted); }
.legend span { display: inline-flex; align-items: center; gap: 6px; }
.legend i { width: 10px; height: 10px; border-radius: 3px; display: inline-block; }

/* charts */
.chart { position: relative; }
.chart svg { display: block; width: 100%; height: auto; overflow: visible; }
.chart .axis-label { fill: var(--faint); font-size: 11px; }
.chart .value-label { fill: var(--ink); font-size: 11px; font-weight: 650; }
.chart .baseline { stroke: var(--line-2); stroke-width: 1; }
.chart .grid { stroke: var(--line); stroke-width: 1; stroke-dasharray: 2 3; }
.chart .hit { fill: transparent; }
.chart g.col:hover .seg { filter: brightness(1.18); }

/* funnel */
.funnel { display: grid; gap: 12px; }
.funnel .row { display: grid; grid-template-columns: 170px minmax(0, 1fr) 92px; gap: 12px; align-items: center; }
.funnel .name { color: var(--ink-2); font-size: 14px; }
.funnel .track { height: 26px; background: rgba(148, 163, 184, .08); border-radius: 6px; overflow: hidden; }
.funnel .fill { height: 100%; background: var(--s-lead); border-radius: 6px; min-width: 4px; }
.funnel .fill.conv { background: var(--s-conv); }
.funnel .num { text-align: right; color: var(--ink); font-weight: 700; font-variant-numeric: tabular-nums; }
.funnel .num small { display: block; color: var(--faint); font-weight: 500; font-size: 12px; }

/* ranked topics */
.ranked { list-style: none; margin: 0; padding: 0; display: grid; gap: 11px; }
.ranked li { display: grid; grid-template-columns: 1fr auto; gap: 5px 10px; align-items: center; }
.ranked .name { color: var(--ink); font-size: 14px; }
.ranked .count { color: var(--ink-2); font-size: 14px; font-variant-numeric: tabular-nums; }
.ranked .track { grid-column: 1 / -1; height: 6px; background: rgba(148, 163, 184, .1); border-radius: 4px; }
.ranked .fill { height: 6px; background: var(--s-conv); border-radius: 4px; min-width: 6px; }

/* table */
.table-wrap { overflow-x: auto; }
.table { width: 100%; min-width: 780px; border-collapse: collapse; font-size: 14px; }
.table th { text-align: left; font-size: 11px; text-transform: uppercase; letter-spacing: .08em; color: var(--faint); font-weight: 650; padding: 8px 10px; border-bottom: 1px solid var(--line); white-space: nowrap; }
.table td { padding: 11px 10px; border-bottom: 1px solid var(--line); color: var(--ink-2); vertical-align: top; }
.table tbody tr { cursor: pointer; }
.table tbody tr:hover { background: rgba(148, 163, 184, .06); }
.table a { color: var(--accent); font-weight: 650; text-decoration: none; white-space: nowrap; }
.table .desc { max-width: 340px; }
.table .nowrap { white-space: nowrap; }
.status-select { font: inherit; font-size: 13px; padding: 5px 8px; border-radius: 8px; border: 1px solid var(--line-2); background: #0A1222; color: var(--ink); }

.badge { display: inline-block; font-size: 12px; font-weight: 600; padding: 2px 8px; border-radius: 999px; background: rgba(148, 163, 184, .1); color: var(--ink-2); margin: 3px 4px 0 0; }
.badge.lead { background: rgba(217, 119, 6, .16); color: #FBBF24; }
.badge.unans { background: rgba(248, 113, 113, .14); color: #FCA5A5; }
.badge.after { background: rgba(14, 165, 160, .16); color: #5EEAD4; }

.conv-list, .plain-list { list-style: none; margin: 0; padding: 0; display: grid; grid-template-columns: minmax(0, 1fr); }
.conv-list li { padding: 11px 8px; border-bottom: 1px solid var(--line); cursor: pointer; border-radius: 8px; }
.conv-list li:hover, .plain-list li.clickable:hover { background: rgba(148, 163, 184, .06); }
.conv-list .when, .plain-list .when { font-size: 12px; color: var(--faint); }
.conv-list .first { color: var(--ink); margin: 2px 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.plain-list li { padding: 11px 8px; border-bottom: 1px solid var(--line); border-radius: 8px; }
.plain-list li.clickable { cursor: pointer; }
.plain-list .q { color: var(--ink); }
.empty { color: var(--muted); background: rgba(148, 163, 184, .06); border: 1px dashed var(--line-2); border-radius: 12px; padding: 14px; margin: 4px 0 0; }

.meta { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; }
.meta div span { display: block; color: var(--faint); font-size: 13px; }
.meta div b { color: var(--ink); font-size: 15px; }

/* drawer + tooltip */
.drawer { position: fixed; inset: 0; background: rgba(2, 6, 23, .6); z-index: 20; display: flex; justify-content: flex-end; }
.drawer-panel { width: min(560px, 100%); height: 100%; background: var(--bg-2); border-left: 1px solid var(--line); padding: 22px; overflow-y: auto; }
.drawer-head { display: flex; justify-content: space-between; align-items: center; margin-bottom: 6px; }
.transcript { display: grid; gap: 10px; margin-top: 16px; }
.msg { max-width: 85%; padding: 10px 12px; border-radius: 14px; white-space: pre-wrap; overflow-wrap: anywhere; font-size: 14px; color: var(--ink); }
.msg.in { background: var(--card-2); border: 1px solid var(--line); justify-self: start; border-bottom-left-radius: 4px; }
.msg.out { background: rgba(59, 130, 246, .16); border: 1px solid rgba(59, 130, 246, .3); justify-self: end; border-bottom-right-radius: 4px; }
.msg .meta-line { display: block; font-size: 11px; color: var(--faint); margin-top: 4px; }
.tooltip { position: fixed; z-index: 30; pointer-events: none; background: #F1F5F9; color: #0B1324; font-size: 12px; padding: 6px 9px; border-radius: 7px; transform: translate(-50%, -118%); white-space: nowrap; box-shadow: 0 6px 20px rgba(0, 0, 0, .35); }
.foot { text-align: right; margin: 0; color: var(--faint); font-size: 12px; }

@media (max-width: 980px) {
  .kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .grid-2 { grid-template-columns: minmax(0, 1fr); }
  .meta { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 560px) {
  .topbar { padding: 12px 16px; }
  .dash { padding: 22px 16px 44px; }
  h1 { font-size: 25px; }
  .kpis { grid-template-columns: minmax(0, 1fr); }
  .kpi-value { font-size: 30px; }
  .funnel .row { grid-template-columns: 110px minmax(0, 1fr) 70px; }
  .tenant, #refresh { display: none; }
}
.badge.ch { background: rgba(96, 165, 250, .14); color: #93C5FD; display: inline-flex; align-items: center; gap: 4px; }
.badge.ch-active { background: rgba(14, 165, 160, .16); color: #5EEAD4; }
.badge.ch-pending, .badge.ch-paused { background: rgba(217, 119, 6, .16); color: #FBBF24; }
.badge.ch-error { background: rgba(248, 113, 113, .14); color: #FCA5A5; }

/* Phone calls: the call note at the top of a call's transcript */
.callnote { background: var(--card); border: 1px solid var(--line-2); border-radius: var(--radius); padding: 16px 18px; display: grid; gap: 10px; }
.callnote-head { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; font-size: 16px; color: var(--ink); }
.callnote-head .badge { margin: 0; }
.callnote-sum { margin: 0; color: var(--ink-2); font-size: 14px; line-height: 1.5; }
.callnote-btn { justify-self: start; background: var(--accent); color: #111827; font-weight: 700; text-decoration: none; padding: 9px 16px; border-radius: 999px; font-size: 14px; }
.callnote-btn:hover { filter: brightness(1.08); }
.callnote-btn:focus-visible { outline: 2px solid var(--ink); outline-offset: 2px; }
.callnote dl { display: grid; grid-template-columns: max-content minmax(0, 1fr); gap: 6px 14px; margin: 0; font-size: 13px; }
.callnote dt { color: var(--muted); }
.callnote dd { margin: 0; color: var(--ink); overflow-wrap: anywhere; }
.callnote audio { width: 100%; }